Information We Collect

We may collect the following types of information:

• Personal information: Name, email address, shipping address, billing address, phone number, and payment details you provide when you register or check out.
• Account information: Login credentials stored in hashed form, order history, and saved preferences.
• Automatically collected data: IP address, browser type, operating system, pages viewed, and the time you spend on the site.

How We Use Your Information

• Process and fulfill your orders
• Send order confirmations, shipping updates, and receipts
• Manage your account and provide customer support
• Improve our website, products, and services
• Send transactional messages, and promotional messages only when you have asked for them
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies so the store can remember your cart, keep you signed in, and record that you confirmed you are 21 or older and will use products for research only. While the store is behind a preview password, a cookie may also remember that you already signed in for preview access.

You can control cookies through your browser settings. Turning cookies off may affect features of the site, including the shopping cart and checkout.

Third-Party Services

We share information with trusted service providers who help us operate the store, including:

• Payment processors: To complete transactions securely. Card payments, when offered, are handled by Stripe. Other methods shown at checkout may include Link Money, Zelle, and ForumPay. Sensitive card or bank details are entered with the processor, not stored in our product catalog database.
• Shipping carriers: To deliver orders to addresses in the United States.
• Email delivery: To send order, account, and support messages.
• Address lookup: Checkout may use a mapping service to suggest addresses as you type.

We do not sell, trade, or rent your personal information to third parties for marketing. olanibio.com does not currently run advertising or analytics pixels.

Data Retention

We keep personal information while your account is active, and for as long as we need it to fulfill orders, resolve disputes, and meet legal record-keeping duties. If you ask us to delete your account, we remove personal data we no longer need to retain, generally within 30 days, except where retention is required by law.

Data Security

We use HTTPS, restricted staff access, and payment processors that handle sensitive payment details. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us or email [email protected].

Children’s Privacy

olanibio.com is intended for adults 21 years of age or older. We do not knowingly collect personal information from anyone under 21, and we do not sell to minors. If we learn that we have collected data from someone under 21, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us or email [email protected].