Chargeback & Dispute Policy

By placing an order with Olani Bio, you agree to contact our customer support team to resolve any billing, shipping, or product concerns before initiating a payment dispute or chargeback with your bank or card issuer.

Contact us first

Please email [email protected] or use our Contact page. We will work in good faith to resolve issues promptly.

Unauthorized disputes

Filing a chargeback or payment dispute without first contacting customer support may delay resolution and may result in account restrictions where permitted by law.

This policy applies in addition to our Terms of Service and Research Use Only Policy.